When making a purchase on the LEGO Shop, your order is processed through LEGO Brand Retail, Inc., located at 1001 Boylston Street, Boston, MA 02115. In these terms, references to “we,” “us,” or “our” pertain to LEGO Brand Retail, Inc., while “you” and “your” refer to the customer placing the order. Similarly, the pronouns “I” or “my” apply to the customer in relevant contexts. The LEGO Shop is intended exclusively for personal use, and products are not to be bought for resale or commercial purposes. The LEGO brand and its logo remain the intellectual property of the LEGO Group at all times.

Customers under the age of 18 or without full legal capacity must be supervised by a parent or guardian when placing orders. Minors can only use the LEGO Shop with proper consent. To order online, customers select desired products and add them to their shopping cart. Items marked as “Back Order” can still be ordered, but shipment will only occur once stock is available.

An order becomes a legally binding offer once the “Buy” button is clicked, though customers have the chance to review, adjust, or remove items beforehand. After submission, an automatic confirmation email acknowledges receipt but does not indicate acceptance. The order is officially accepted when a shipping confirmation is sent, verifying payment, delivery details, and order contents. Accurate email information is essential to ensure proper communication.

LEGO reserves the right to reject, hold, suspend, or cancel any order or account at its discretion. Measures are in place to prevent fraud and ensure fair access to products. Orders or accounts may be canceled in cases of suspected misuse, multiple account exploitation, fraudulent activity, or violations of LEGO’s site rules.

Orders must comply with LEGO Shop Terms and Conditions. If products are temporarily out of stock, partial shipments may be sent at no extra cost. If an item remains unavailable for an extended period, LEGO may decline the order. Pick a Brick orders with unavailable pieces may be partially or fully canceled depending on customer choice.

Shipping to addresses different from the billing address is allowed, with pricing and payment details excluded from the shipment, making this option ideal for gifts. Customers are encouraged to keep copies of terms, order confirmations, and payment receipts. Any discrepancies should be reported promptly to LEGO.

Personal information collected through the LEGO Shop may include names, contact information, addresses, payment data, LEGO ID, and Insiders membership details. This information is used for order fulfillment, account management, customer support, catalog distribution, surveys, and loyalty program updates, always in accordance with LEGO’s Privacy Policy.

Pricing depends on the country of delivery and is shown in local currency. Applicable taxes, duties, and shipping fees are displayed prior to completing the order. Large Pick a Brick orders exceeding 999 pieces require separate processing and approval. Accepted payment methods include major credit cards, PayPal, Apple Pay, and Klarna where available; checks, direct debits, invoices, and purchase orders are not accepted. Payments are authorized when the order is placed and captured upon shipment.

Delivery times vary by location, typically within 10 business days, though separate shipments may be required for Pick a Brick orders. Shipping fees are added to the order total, with free shipping applied when eligible. LEGO assumes responsibility for the product until it reaches the customer or their designated recipient. Any damage or loss during transit falls under LEGO’s accountability until delivery is completed, while returns caused during transport are the sender’s responsibility.